Any emails that have been classified as "Spam" will be listed in your "Blocked Email Summary" email. To release an email:

  • Click "Release".
  • This will launch the web browser and prompt for your OneNet credentials. The email will then be released.

Spam can also be released at

  • Log on with your OneNet credentials.
  • Select "Blocked Mail".
  • Tick the emails to be released, and click "Unblock".
  • Click "OK" to confirm the release of the email.

If you have any trouble logging into, please contact us at

Our Service Desk team can also release the email for you, but please note that this may be billable. Please forward the "Blocked Email Summary" to and mention the email you wish to be released.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk