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Update Offline Address Book

If you are having difficulties sending to a known address within your organisation and have already cleared the auto-complete cache in Outlook - Hosted Exchange > Outlook > Clear Cached Addresses, you may need to manually remove and update the Offline Address Book:

  • If Outlook is open, close it.
  • Browse to the Offline Address Book at C:\Users\[your computer username]\AppData\Local\Microsoft\Outlook\Offline Address Books
  • There will be folder(s) at this location labelled with a lengthy string of characters. Empty these folder(s) of their contents, but do not delete the folder(s) themselves.
  • Launch Outlook.
  • Select the "Send/Receive" tab, click "Send/Receive Groups", and select "Download Address Book".
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