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If you are a client through a OneNet IT Partner, please contact your IT partner in the first instance as OneNet supports your IT partner.

If you are a direct OneNet client, please create a support account and submit a ticket. Alternatively, you can email support@onenet.co.nz.

If you are contacting us by phone on 0800 ONENET, please have your name, organisation and email address ready. Please note that service requests and support may be billable. We recommend searching our online Knowledge Base and confirming with your organisation's CSA before submitting a request. 

 

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